Terms of service

Statutory Warranties

In addition to any commercial warranties that the Seller may offer for certain Products, every Customer benefits from statutory warranties for all Products, detailed below, in accordance with Article L.221-5 of the French Consumer Code:
The consumer has a period of two years from delivery of the goods to obtain the implementation of the statutory warranty of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to prove the existence of the lack of conformity and not the date on which it appeared.
Where the sales contract provides for the continuous supply of digital content or a digital service for a period longer than two years, the statutory warranty applies to that digital content or digital service throughout the planned supply period. During this time, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it appeared.
The statutory warranty of conformity entails, where applicable, an obligation for the professional to provide all updates necessary to maintain the conformity of the goods.
The statutory warranty of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience.
If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests repair of the goods but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund in exchange for returning the goods, if:

• 1º The professional refuses to repair or replace the goods;
• 2º Repair or replacement takes place after a period of thirty days;
• 3º Repair or replacement causes a major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
• 4º The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies immediate price reduction or termination. In this case, the consumer is not required to request repair or replacement beforehand.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilized for repair or replacement suspends the warranty that remained in effect until delivery of the repaired goods.
The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.
A seller who, in bad faith, obstructs the implementation of the statutory warranty of conformity is liable to a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L.241-5 of the French Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept or to a full refund in exchange for returning the goods.