Refund policy

Withdrawal Policy

Right of Withdrawal
As a general rule, the Customer has the right to withdraw by returning or handing back the Product to the Seller without giving any reason, except for Products likely to deteriorate or expire rapidly in accordance with Article L.221-28 of the French Consumer Code.
The Customer shall bear the direct costs of returning the goods.
The Product must be returned or handed back no later than fourteen (14) days following communication of the decision to withdraw, unless the Seller offers to collect the Product directly.

Withdrawal Period
The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods.
If the Customer ordered several Products in a single Order resulting in multiple Deliveries (or if one Product is delivered in several batches), the withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the last item (or batch).
If the Product is delivered in several batches or parts, the withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the final batch or part.

Notification of the Right of Withdrawal
To exercise the right of withdrawal, the Customer must notify their decision through an unequivocal statement sent to the following address: ANDARTA PICTURES, for the attention of the Sales Department, 3 rue Barnave, Espace Gambetta, 26500 Bourg-lès-Valence (FRANCE), or by email at: privacy@andarta-pictures.com.

The Customer may also use the form below:

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Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract)

To the attention of ...................
I hereby notify you of my withdrawal from the General Terms and Conditions relating to the sale of the Product below:
Ordered on ................... < xxx > / Delivered on ................... < xxx >
Product ................... < xxx >
................... < Consumer name > 
Customer address: ................... < xxx > 
................... < Customer signature (only if this form is submitted on paper) > 
Date: ...................

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To meet the withdrawal deadline, the Customer must send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal
In the event of withdrawal, the Seller shall reimburse all payments received, including Delivery costs, without undue delay and no later than fourteen (14) days from the date on which the Seller is informed of the Customer’s decision to withdraw (Article L.221-24 of the French Consumer Code).
Unless the Seller offers to collect the Products directly, reimbursement may be delayed until the Products have been recovered or until the Customer has provided proof of shipment of the Products, whichever occurs first.
The Seller will issue the refund using the same payment method used for the initial transaction, unless the Customer expressly agrees to another method and provided that the refund does not incur any fees for the Customer.
Exclusion: the product "Alavarian Leather Pouch" is non-refundable.

Return Conditions
The Customer must return the goods no later than fourteen (14) days after communicating the decision to withdraw under these General Terms and Conditions, to the following address: ANDARTA PICTURES, for the attention of the Sales Department, 3 rue Barnave, Espace Gambetta, 26500 Bourg-lès-Valence (FRANCE).
The deadline is considered met if the goods are sent back before the expiration of the fourteen (14) day period.

Return Costs
The Customer shall bear the direct costs of returning the goods.

Condition of Returned Goods
The Product must be returned in accordance with the Seller’s instructions, new, unworn, unused, and in its original packaging. 
The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product. In other words, the Customer may test the Product, but liability may arise if handling exceeds what is strictly necessary.

Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in the following cases:

  • Fully performed services before the end of the withdrawal period where performance began with the Customer’s prior express consent and acknowledgment of the loss of the right of withdrawal once fully performed;
  • Goods or services whose price depends on fluctuations in the financial market beyond the professional’s control;
  • Goods made according to the Customer’s specifications or clearly personalized;
  • Goods liable to deteriorate or expire rapidly;
  • Goods unsealed by the Customer after delivery that cannot be returned for health or hygiene reasons;
  • Goods which, after delivery and by their nature, are inseparably mixed with other items;
  • Alcoholic beverages delivered more than thirty days after contract conclusion whose value depends on market fluctuations;
  • Urgent maintenance or repair work carried out at the Customer’s home and expressly requested by them;
  • Audio or video recordings or computer software unsealed after delivery;
  • Newspapers, periodicals, or magazines, except subscription contracts;
  • Contracts concluded at a public auction;
  • Accommodation services (other than residential), transport of goods, car rental, catering, or leisure activities to be provided on a specific date or period;
  • Supply of digital content not provided on a tangible medium where performance began before the end of the withdrawal period and:
    • The Customer gave prior express consent for performance to begin before the withdrawal period expired; and
    • The Customer acknowledged the loss of the right of withdrawal; and
    • The professional provided confirmation of the Customer’s consent in accordance with Article L.221-13 of the French Consumer Code.

(Article L.221-28 of the French Consumer Code)