Terms of sale

Last updated: September 15, 2025

PREAMBLE
These general terms and conditions of sale (hereinafter the “General Terms” or “General Terms and Conditions of Sale” or “GTC”) apply to any purchase made by a natural person having consumer status (hereinafter the “Customer”), on the website: https://shop.andarta-pictures.com/ (hereinafter the “Site”) from the company Andarta Pictures, with a share capital of 204,080 euros, whose registered office is located at 3 rue Barnave, Espace Gambetta, 26500 Bourg-lès-Valence, and registered with the Trade and Companies Register of Romans-sur-Isère under number 830 129 730, represented by its President, Ms. Sophie SAGET, duly authorized for the purposes hereof (hereinafter the “Company”), email address: shop@andarta-pictures.com; telephone number +33 (0)4 81 16 08 43 (hereinafter the “Seller”).

These General Terms and Conditions of Sale are intended to govern the sale and Delivery of Products ordered by Customers from the Seller via the Site.
They are accessible and printable at any time.

IMPORTANT
Any Order placed on the Site necessarily implies the Customer’s unconditional acceptance of these General Terms and Conditions of Sale.

Definitions
The terms used below have, in these General Terms and Conditions of Sale, the following meanings:

  • “Customer” means the Seller’s contracting party, who warrants that they have consumer status as defined by French law and case law. As such, it is expressly provided that the Customer is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, self-employed/professional, or agricultural activity.
  • “Order”: means the purchase of Products by a Customer on the Site.
  • “Account”: means the space dedicated to the Customer associated with all data provided by the Customer, hosted on the Site. Access to the Account is made using the Customer’s Credentials.
  • “Credentials”: means the email address or username chosen at registration and the password chosen by the Customer, required to access their Account on the Site.
  • “Delivery”: means the first presentation of the Products ordered by the Customer at the delivery address indicated when placing the Order.
  • “Products”: means all Products marketed by the Seller on the Site, namely merchandise derived from the animated series La Quête d’Ewilan.
  • “Site”: means the Seller’s website accessible at: https://shop.andarta-pictures.com/
  • “Territory”: means the World, except excluded territories as set out in the “Shipping Policy”.

Purpose
These General Terms and Conditions of Sale govern the sale of Products by the Seller via the Site.
The Customer is clearly informed and acknowledges that the Site is intended for both consumers and professionals, but that these General Terms and Conditions of Sale govern only the sale of Products on the Site to consumers.
If you are a professional, the contractual terms governing your transaction on the Site with the Seller are available upon request to the Seller at: shop@andarta-pictures.com

Acceptance of the General Terms
The Customer undertakes to read these General Terms and Conditions of Sale carefully and to expressly accept them before proceeding with payment for an Order of Products placed on the Site.
These General Terms are referenced at the bottom of each page of the Site via a link accessible at: https://shop.andarta-pictures.com/policies/terms-of-sale and must be reviewed before placing an Order. The Customer is invited to read carefully, download, print the General Terms and Conditions of Sale and keep a copy.
The Seller advises the Customer to read the General Terms and Conditions of Sale each time they place a new Order, as the latest version of these GTC applies to any new Order of Products.

By clicking the “Add to cart” button to place the Order and then the “Checkout” button to confirm said Order, the Customer acknowledges having read, understood, and accepted the General Terms without limitation or condition.

Ordering Products on the Site
To purchase a Product, the Customer must be at least eighteen (18) years old and/or have legal capacity and be a consumer.
To purchase a Product on the Site, the Customer must either register and log in to their Account or place an Order as a guest, without prior registration and without an Account.
Customers are informed and accept that Orders placed as a guest do not allow the Seller to track Delivery via the Site or to modify Delivery-related information, in particular the Delivery address or the contact email address.

Registration Procedure
Any Customer may register on their first visit to the Site in order to create an Account. Registration on the Site is free of charge. 
To open an Account, the Customer must:

  • Choose a username;
  • Provide their email address;
  • Choose a password.

Any incomplete registration will not be validated, which the Customer acknowledges and accepts.
The information provided by the Customer to the Seller at registration must be complete, accurate, up to date, truthful, and not misleading. The Seller reserves the right to ask the Customer, by any appropriate means, to confirm their identity, eligibility, and the information provided.
Customers are informed and accept that the information entered for the creation or update of their Account constitutes proof of their identity. The information entered by Customers is binding upon validation.
The Customer undertakes to update this information without delay in their Account in the event of changes, so that it always meets the above criteria.
Registering a Customer automatically creates an Account in their name from which they can track their Orders and return requests and update their personal information.
The email address and password constitute the Customer’s Credentials. The Customer may log in to their Account to change their password. The Customer is advised to change their password regularly.
Customers may access their Account at any time after identifying themselves using their Credentials.
The Seller undertakes to securely retain all contractual elements whose retention is required by applicable law or regulations.

Management of Credentials
The Customer is solely responsible for the use of their Credentials and for any actions carried out through their Account.
If a Customer discloses or uses their Credentials in a manner contrary to their intended purpose, the Seller may terminate access to the Account without notice or compensation.
In no event may the Seller be held liable in the event of identity theft involving a Customer. Any access and action carried out from a Customer’s Account will be presumed to have been carried out by that Customer, insofar as the Seller has no obligation and lacks the technical means to verify the identity of persons accessing the Account.
Any loss, misappropriation, or unauthorized use of a Customer’s Credentials and its consequences are the Customer’s sole responsibility, and the Customer must notify the Seller without delay by email to: privacy@andarta-pictures.com.

Unsubscription
The Customer may close their Account at any time by sending an email to: unsubscribe@andarta-pictures.com.
The Seller will deactivate the Account as soon as possible and send the Customer an email confirming the closure.
If there are Orders in progress, they must be paid by the Customer and delivered by the Seller.


Orders

Product Characteristics
The Seller undertakes to present, in a clear, readable, and understandable manner, the essential characteristics of the Products and the mandatory information that the Customer must receive under French law, and to verify their accuracy.
These characteristics and information appear on the product pages on the Site.
These pages include in particular the description and price of the Product.
Prices do not include handling, shipping, transport, and delivery fees, which are charged in addition and calculated prior to placing the order. The Customer undertakes to read this information carefully before placing an Order on the Site.
All Products sold by the Seller on the Site comply with applicable European legislation and the standards in force in France.
The Customer must read carefully the various warnings displayed on the product pages and, in particular, usage recommendations before placing any Order.

Order Procedure
Orders for Products are placed directly on the Site. To place an Order, the Customer must follow the steps described below (please note however that depending on the Customer’s starting page, the steps may vary slightly).

Selection of Products and purchase options
The Customer must select the Product(s) of their choice by clicking on the relevant Product(s) and choosing the desired quantities. Once selected, the Product is added to the Customer’s cart. The Customer may then add as many Products as they wish to their cart.

Orders
Once the Products have been selected and added to the cart, the Customer must click on the cart and verify that the content of the Order is correct (including quantity, characteristics and references of the ordered Products, billing address, payment method and price) before validating the cart contents.
Once the Customer has validated the cart contents and identified/registered (unless the Order is placed as a guest), an online form will be displayed, automatically completed, summarizing the price, applicable taxes, and Delivery and handling fees.
The Customer may then proceed to payment using the chosen payment method, following the instructions on the Site, and provide all information required for invoicing and Delivery of the Products.
For Products for which options are available, specific references will appear once the correct options have been selected. Orders placed must include all information necessary for proper processing.

Acknowledgment of Receipt
Once all steps described above have been completed, a page will appear on the Site acknowledging receipt of the Customer’s Order.
A copy of the Order acknowledgment is automatically sent to the Customer by email, provided that the email address supplied is correct.
The Order summary and confirmation email may be retained and printed by the Customer.

Invoicing
During the Order process, the Customer must enter the information necessary for invoicing.
The Customer must clearly provide all information relating to Delivery, in particular the exact Delivery address, as well as any access code required for the Delivery address.
The Customer must also specify the chosen payment method.
Neither the online order form completed by the Customer nor the Order acknowledgment sent by the Seller by email constitutes an invoice. Regardless of the ordering or payment method used, the Customer will receive the original invoice upon Delivery of the Products, inside the parcel.

Order Date
The Order date is the date on which the Seller acknowledges receipt of the Order online. The timeframes indicated on the Site start to run only from that date.

Price
For all Products, prices displayed on the Site are in euros, inclusive of all taxes (VAT included), as well as applicable Delivery fees (excluding packaging and gifts, depending on the Delivery address and the chosen carrier or transport method).
Prices inclusive of all taxes include in particular Value Added Tax (VAT) at the rate in force on the Order date. Any change to the applicable rate may impact Product prices as of the effective date of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the Product sold.
The Seller’s suppliers’ prices may be modified. As a result, the prices indicated on the Site may change. They may also be modified in the event of promotions or special sales.
Prices are valid unless there is an obvious error. The applicable price is the one indicated on the Site on the date the Order is placed by the Customer.

Product Availability
The Seller undertakes to deliver the Product on the date or within the timeframe indicated to the Customer, unless the parties have agreed otherwise.
Product unavailability is indicated on the relevant Product page.
In any event, if unavailability was not indicated at the time of the Order, the Seller undertakes to inform the Customer without delay if the Product is unavailable.
If a Product is unavailable, the Seller may, and if the parties agree, offer an alternative Product of equivalent quality and price, accepted by the Customer.
If the Customer chooses to cancel their Order for unavailable Products, they will be reimbursed for all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was terminated.

Right of Withdrawal
The terms of the right of withdrawal are set out in the “Withdrawal Policy”, available in Appendix 2 hereto.

 

Payment

Payment methods
The Customer may pay for Products online on the Site using the methods offered by the Seller, namely:

  • Bank card;
  • PayPal, whose terms and conditions are available at https://www.paypal.com ;

The Customer warrants to the Seller that they hold all required authorizations to use the chosen payment method.
The Seller will take all necessary measures to ensure the security and confidentiality of data transmitted online as part of online payment on the Site.
In this respect, it is specified that all payment-related information provided on the Site is transmitted to the Site’s bank and is not processed on the Site.

Payment date
In the case of a single payment by credit card, the Customer’s account will be debited as soon as the Order for Products is placed on the Site.

Payment refusal
If the bank refuses to debit a card or other payment method, the Customer must contact the Seller’s Customer Service at sav@andarta-pictures.com in order to pay for the Order using any other valid payment method accepted by the Seller.
If, for any reason whatsoever (opposition, refusal, or otherwise), transmission of the funds due by the Customer proves impossible, the Order will be canceled and the sale automatically terminated.

Evidence and archiving
Any contract concluded with a Customer corresponding to an Order amount exceeding 120 euros (VAT included) will be archived by the Seller for ten (10) years in accordance with Article L.213-1 of the French Consumer Code.
The Seller agrees to archive this information in order to ensure transaction tracking and to provide a copy of the contract at the Customer’s request.
In the event of a dispute, the Seller may prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.

Transfer of ownership
The Seller remains the owner of the delivered Products until full payment has been received from the Customer.
The above provisions do not prevent the transfer to the Customer, at the time when the Customer or a third party designated by them takes physical possession of the Product, of the risks of loss or damage of the Products subject to retention of title, as well as the risks of damage they may cause.
If the Product is handed over to a carrier other than the one proposed by the Seller, the risk of loss or damage is transferred to the Customer upon handover of the Product to the carrier.

Delivery
The Delivery terms for Products are set out in the “Shipping Policy” referred to in Appendix 3 hereto.

Packaging
Products will be packaged in accordance with applicable transport standards in order to ensure maximum protection for Products during Delivery.
Customers undertake to comply with the same standards when returning Products under the conditions set out in Appendix 2 – Withdrawal Policy.
Warranties
In addition to any commercial warranties that the Seller may offer for certain Products, every Customer benefits from statutory warranties for all Products, set out in Appendix 1 hereto.

Liability
The Seller may not be held liable in the event of non-performance or improper performance of contractual obligations attributable to the Customer, in particular when entering their Order.
The Seller may not be held liable, nor deemed to have breached these GTC, for any delay or failure to perform any of its obligations described herein where the cause of the delay or failure is due to a force majeure event as defined by French case law.
It is further specified that the Seller does not control websites that are directly or indirectly linked to the Site. Consequently, it excludes any liability for information published on such sites. Links to third-party websites are provided for information purposes only and no warranty is given as to their content.

Force majeure
The Seller’s liability may not be engaged if non-performance or delay in performance of any of its obligations described in these GTC results from a force majeure event.
Force majeure in contractual matters occurs when an event beyond the debtor’s control, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents performance of the debtor’s obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations under Articles 1351 and 1351-1 of the French Civil Code.
In the event of any of the above events, the Seller will endeavor to inform the Customer as soon as possible.

Personal data
Any consumer may register free of charge on the BLOCTEL telephone canvassing opposition list: https://www.bloctel.gouv.fr/.
In accordance with Law No. 2020-901 of July 24, 2020 regulating telephone canvassing and combating fraudulent calls, any professional reserves the right to contact a consumer registered on the opposition list when the solicitation occurs in connection with performance of an ongoing contract and relates to the subject matter of said contract, including to offer the consumer related or complementary products or services, or those likely to improve its performance or quality.
The Seller collects personal data on the Site concerning its Customers for the purposes of managing information requests, managing and monitoring Accounts and contracts, managing Orders and Deliveries, managing payments, ensuring the proper functioning and continuous improvement of the Site, managing GDPR rights requests, and, if the Customer has expressly chosen this option, sending newsletters and commercial offers, unless the Customer no longer wishes to receive such communications from the Seller.
In this respect, the Customer is invited to consult the Seller’s Privacy Policy accessible at: https://shop.andarta-pictures.com/policies/privacy-policy which provides further information on personal data protection, processing carried out via the Site, and how to exercise rights.

Complaints – customer service
The Seller provides the Customer with after-sales service (Customer Service) available Monday to Friday (excluding public holidays), from 10:00 to 12:00 / 14:00 to 17:00 at sav@andarta-pictures.com. 
Any written complaint must be sent by post to 3 rue Barnave, Espace Gambetta, 26500 Bourg-lès-Valence (FRANCE), or by email to: shop@andarta-pictures.com.

Intellectual property
All visual and audio elements of the Site, including the underlying technology used, are protected by copyright, trademark law and/or design rights.
These elements are the exclusive property of the Seller or the Seller holds a license allowing commercial exploitation.
Any person publishing a website and wishing to create a direct hyperlink to the Site must request the Seller’s written authorization.
This authorization will never be granted on a permanent basis. The link must be removed at the Seller’s request. Hyperlinks to the Site using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the Site and its content, by any means whatsoever, without the Seller’s prior express authorization, is prohibited and constitutes an infringement punishable under the French Intellectual Property Code.
Acceptance of these GTC constitutes the Customer’s acknowledgment of the Seller’s intellectual property rights and an undertaking to respect them.

Validity of the General Terms
Any modification of applicable laws or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions of Sale, shall not affect the validity of these General Terms and Conditions of Sale. Such modification or decision does not in any way authorize Customers to disregard these General Terms and Conditions of Sale.

Amendments to the General Terms
These General Terms and Conditions of Sale apply to all Orders placed online on the Site as long as the Site is available online.
The General Terms are precisely dated and may be amended and updated by the Seller at any time. The applicable General Terms are those in force at the time of the Order.
Any amendments to the General Terms shall not apply to Products already purchased.

Jurisdiction and applicable law
THESE GENERAL TERMS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW.
ANY DISPUTE RELATING TO THE FORMATION, INTERPRETATION, PERFORMANCE OR TERMINATION OF THIS CONTRACT SHALL BE SUBMITTED TO THE COURTS OF ROMANS-SUR-ISÈRE, WHICH SHALL HAVE EXCLUSIVE JURISDICTION, INCLUDING IN SUMMARY PROCEEDINGS OR BY APPLICATION, NOTWITHSTANDING MULTIPLE DEFENDANTS, THIRD-PARTY CLAIMS, WARRANTY CLAIMS, OR EMERGENCY PROCEEDINGS.

However, prior to any legal action, the Customer is invited to contact the Seller’s complaints department at sav@andarta-pictures.com.
If no agreement is reached, or if the Customer proves that they have previously attempted to resolve the dispute directly with the Seller through a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of fairness and good faith in order to reach an amicable settlement in the event of any conflict relating to these GTC, including their validity.
To initiate this mediation, the Customer may contact the Seller’s mediator: MCD / MEDIATION-CONSO-DRÔME, 19 bis Rue Jonchère, 26000 Valence (FRANCE)
Names of the mediators:

  • Ms. Anne-Marie GOUX
  • Mr. Alain HENRY
  • Ms. Corinne LORIDAN
  • Ms. France MASSOT

Website: https://mediation-conso-drome.org/
Email: mediationconsodrome@gmail.com
Phone: +33 (0)7 88 82 55 42

Any consumer may also use the European Online Dispute Resolution platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR.
The party wishing to initiate mediation must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the dispute. As mediation is not mandatory, the Customer or the Seller may withdraw from the process at any time.
IN THE EVENT THAT MEDIATION FAILS OR IS NOT CONTEMPLATED, ANY DISPUTE THAT MAY HAVE BEEN SUBJECT TO MEDIATION SHALL BE REFERRED TO THE COMPETENT COURT DESIGNATED ABOVE.

 

Appendix 1 – Statutory warranties

In addition to any commercial warranties that the Seller may offer for certain Products, every Customer benefits from statutory warranties for all Products, detailed below, in accordance with Article L.221-5 of the French Consumer Code:
The consumer has a period of two years from delivery of the goods to obtain implementation of the statutory warranty of conformity in the event a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract of sale provides for the supply of digital content or a digital service on a continuous basis for a period longer than two years, the statutory warranty applies to that digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The statutory warranty of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain conformity of the goods.
The statutory warranty of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience.
If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests repair of the goods but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund in exchange for returning the goods, if:

  • 1º The professional refuses to repair or replace the goods;
  • 2º Repair or replacement takes place after a period of thirty days;
  • 3º Repair or replacement causes a major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired goods or the replacement goods;
  • 4º The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In this case, the consumer is not required to request repair or replacement in advance.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are immobilized for repair or replacement suspends the warranty that remained to run until delivery of the repaired goods.
The rights mentioned above result from application of Articles L.217-1 to L.217-32 of the French Consumer Code.
A seller who, in bad faith, obstructs implementation of the statutory warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased up to 10% of average annual turnover (Article L.241-5 of the French Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept or a full refund in exchange for returning the goods.
 

Appendix 2 - Withdrawal Policy

Right of Withdrawal
As a general rule, the Customer has the right to withdraw by returning or handing back the Product to the Seller without giving any reason, except for Products likely to deteriorate or expire rapidly in accordance with Article L.221-28 of the French Consumer Code.
The Customer shall bear the direct costs of returning the goods.
The Product must be returned or handed back no later than fourteen (14) days following communication of the decision to withdraw, unless the Seller offers to collect the Product directly.

Withdrawal Period
The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods.
If the Customer ordered several Products in a single Order resulting in multiple Deliveries (or if one Product is delivered in several batches), the withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the last item (or batch).
If the Product is delivered in several batches or parts, the withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the final batch or part.

Notification of the Right of Withdrawal
To exercise the right of withdrawal, the Customer must notify their decision through an unequivocal statement sent to the following address: ANDARTA PICTURES, for the attention of the Sales Department, 3 rue Barnave, Espace Gambetta, 26500 Bourg-lès-Valence (FRANCE), or by email at: privacy@andarta-pictures.com.

The Customer may also use the form below:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract)

To the attention of ...................
I hereby notify you of my withdrawal from the General Terms and Conditions relating to the sale of the Product below:
Ordered on ................... < xxx > / Delivered on ................... < xxx >
Product ................... < xxx >
................... < Consumer name > 
Customer address: ................... < xxx > 
................... < Customer signature (only if this form is submitted on paper) > 
Date: ...................

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

To meet the withdrawal deadline, the Customer must send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal
In the event of withdrawal, the Seller shall reimburse all payments received, including Delivery costs, without undue delay and no later than fourteen (14) days from the date on which the Seller is informed of the Customer’s decision to withdraw (Article L.221-24 of the French Consumer Code).
Unless the Seller offers to collect the Products directly, reimbursement may be delayed until the Products have been recovered or until the Customer has provided proof of shipment of the Products, whichever occurs first.
The Seller will issue the refund using the same payment method used for the initial transaction, unless the Customer expressly agrees to another method and provided that the refund does not incur any fees for the Customer.

Return Conditions
The Customer must return the goods no later than fourteen (14) days after communicating the decision to withdraw under these GTC, to the following address: ANDARTA PICTURES, for the attention of the Sales Department, 3 rue Barnave, Espace Gambetta, 26500 Bourg-lès-Valence (FRANCE).
The deadline is considered met if the goods are sent back before the expiration of the fourteen (14) day period.

Return Costs
The Customer shall bear the direct costs of returning the goods.

Condition of Returned Goods
The Product must be returned in accordance with the Seller’s instructions, new, unworn, unused, and in its original packaging. 
The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product. In other words, the Customer may test the Product, but liability may arise if handling exceeds what is strictly necessary.

Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in the following cases:

  • Fully performed services before the end of the withdrawal period where performance began with the Customer’s prior express consent and acknowledgment of the loss of the right of withdrawal once fully performed;
  • Goods or services whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period;
  • Goods made according to the consumer’s specifications or clearly personalized;
  • Goods liable to deteriorate or expire rapidly;
  • Goods unsealed by the consumer after delivery that cannot be returned for health or hygiene reasons;
  • Goods which, after delivery and by their nature, are inseparably mixed with other items;
  • Alcoholic beverages delivered more than thirty days after contract conclusion and whose value depends on market fluctuations;
  • Urgent maintenance or repair work carried out at the consumer’s home and expressly requested by them, limited to strictly necessary spare parts and work to address the emergency;
  • Audio or video recordings or computer software unsealed after delivery;
  • Newspapers, periodicals, or magazines, except subscription contracts;
  • Contracts concluded at a public auction;
  • Accommodation services (other than residential), transport of goods, car rental, catering, or leisure activities to be provided on a specific date or period;
  • Supply of digital content not provided on a tangible medium where performance began before the end of the withdrawal period and, where the contract imposes a payment obligation, when:
    • The consumer gave prior express consent for performance to begin before the withdrawal period expired; and
    • The consumer acknowledged they will lose their right of withdrawal; and
    • The professional provided confirmation of the consumer’s agreement in accordance with the second paragraph of Article L.221-13 of the French Consumer Code.

(Article L.221-28 of the French Consumer Code)


Appendix 3. Shipping Policy

Delivery Area
The Products offered may be delivered within the Territory, excluding North Korea, Russia, and any country where an armed conflict would make Delivery impossible. The Seller reserves the right to modify, refuse, or cancel all or part of an order based on the political situation of the destination country.
It is not possible to place an Order for any Delivery address located outside this Territory.
Products are shipped to the Delivery address(es) provided by the Customer during the Order process.

Dispatch Time
Products sold by the Seller on the Site are manufactured on demand at the Customer’s request. The time required to prepare an Order and issue the invoice before shipment is indicated on the Site for information purposes only. These timeframes exclude weekends and public holidays.
An email will automatically be sent to the Customer at the time of shipment, provided that the email address supplied is correct.

Delivery Times & Costs
During the Order process, the Seller informs the Customer of the available shipping methods and estimated delivery times for the purchased Products. Shipping costs are calculated based on the Delivery method, parcel weight, and Delivery address.
These costs are payable by the Customer in addition to the price of the purchased Products.
Details of Delivery times and costs are available on the Site.
Shipping fees do not include handling fees (storage, packaging, parcel preparation, dispatch, etc.), which are charged separately and calculated prior to placing the order.
The amount requested from the Customer corresponds to the total purchase amount, including these fees.

Delivery Methods
The following Delivery methods are available:

The contractual terms of La Poste available via the links above govern the Delivery of Products ordered by Customers from the Seller through the Site.
The parcel will be delivered to the Customer against signature and upon presentation of valid identification.
In the event of absence, a delivery notice will be left so that the Customer may collect the parcel from their local post office.

Delivery Issues
In the event of the professional’s failure to fulfill its delivery obligation, the Customer may rely on Article L.216-6 of the French Consumer Code, which provides the possibility to:

  • Notify the suspension of payment of all or part of the price until the professional performs, under Articles 1219 and 1220 of the French Civil Code;
  • Terminate the contract if, after having formally requested the professional to deliver within an additional reasonable period, the professional fails to perform within that period.
    The contract is considered terminated upon receipt by the Seller of the letter or written notice informing it of such termination, unless the Seller has performed in the meantime.

The Customer may immediately terminate the contract:

  • If the professional refuses to deliver the Product or it is clear that they will not deliver the goods;
  • If the professional fails to fulfill its delivery obligation on the date or at the end of the period provided under Article L.216-1 of the French Consumer Code, and such date or period constitutes an essential condition of the contract for the Customer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request made by the Customer prior to the conclusion of the contract.

When the contract is terminated under the above conditions, the Seller shall reimburse the Customer for all sums paid, no later than fourteen (14) days following the date on which the contract was terminated.