Shipping policy

Shipping Policy

Delivery Area
The Products offered may be delivered within the Territory, excluding North Korea, Russia, and any country where an armed conflict would make Delivery impossible. The Seller reserves the right to modify, refuse, or cancel all or part of an order based on the political situation of the destination country.
It is not possible to place an Order for any Delivery address located outside this Territory.
Products are shipped to the Delivery address(es) provided by the Customer during the Order process.

Dispatch Time
Products sold by the Seller on the Site are manufactured on demand at the Customer’s request. The time required to prepare an Order and issue the invoice before shipment is indicated on the Site for information purposes only. These timeframes exclude weekends and public holidays.
An email will automatically be sent to the Customer at the time of shipment, provided that the email address supplied is correct.

Delivery Times & Costs
During the Order process, the Seller informs the Customer of the available shipping methods and estimated delivery times for the purchased Products. Shipping costs are calculated based on the Delivery method, parcel weight, and Delivery address.
These costs are payable by the Customer in addition to the price of the purchased Products.
Details of Delivery times and costs are available on the Site.
Shipping fees do not include handling fees (storage, packaging, parcel preparation, dispatch, etc.), which are charged separately and calculated prior to placing the order.
The amount requested from the Customer corresponds to the total purchase amount, including these fees.

Delivery Methods
The following Delivery methods are available:

The contractual terms of La Poste available via the links above govern the Delivery of Products ordered by Customers from the Seller through the Site.
The parcel will be delivered to the Customer against signature and upon presentation of valid identification.
In the event of absence, a delivery notice will be left so that the Customer may collect the parcel from their local post office.

Delivery Issues
In the event of the Seller’s failure to fulfill its delivery obligation, the Customer may rely on Article L.216-6 of the French Consumer Code, which provides the possibility to:

  • Notify the suspension of payment of all or part of the price until the Seller fulfills its obligations, under Articles 1219 and 1220 of the French Civil Code;
  • Terminate the contract if, after having formally requested the Seller to deliver within an additional reasonable period, the Seller fails to perform within that period.
    The contract is considered terminated upon receipt by the Seller of the letter or written notice informing it of such termination, unless the Seller has performed in the meantime.

The Customer may immediately terminate the contract:

  • If the Seller refuses to deliver the Product or it is clear that the Product will not be delivered;
  • If the Seller fails to fulfill its delivery obligation on the date or at the end of the period provided under Article L.216-1 of the French Consumer Code, and such date or period constitutes an essential condition of the contract for the Customer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request made by the Customer prior to the conclusion of the contract.

When the contract is terminated under the above conditions, the Seller shall reimburse the Customer for all sums paid, no later than fourteen (14) days following the date on which the contract was terminated.